The Holy Grail of accounts receivable (A/R) is generating the perfect invoice. It’s an impossible goal in the absolute sense, but a good standard to aspire to. After all, many deductions and disputes that occupy the bulk of collector’s time arise from short-pays that are the result of charges that shouldn’t have been on the invoice in the first place. It’s not unusual for as many as 40% of all outgoing invoices to be either flat-out wrong or inconsistent with what the customer expects, which can have a major negative effect on a company’s measured days sales outstanding (DSO).

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